Replacement Plan terms

ProTechTrader Replacement Plans

Self-backed plan terms

Effective date: August 11, 2026

These are the customer terms for ProTechTrader's own replacement plans. ProTechTrader backs the coverage, reviews claims, and pays for approved replacements. No outside plan company has a role in this contract.

1. The parties

This Replacement Plan is a contract between the purchaser named on the Plan Receipt, called "you," and ProTechTrader.com, Erial Rd & 5th Ave, Clementon, NJ 08021, called "ProTechTrader," "we," or "us."

ProTechTrader is the seller, provider, and administrator of this Plan. ProTechTrader is responsible for deciding claims and providing the benefits stated in this contract. No outside warranty company is a party to or responsible for this Plan.

This Plan is optional. It is separate from the covered product, our standard return policy, and any warranty included with the product.

2. The contract documents

Your contract consists of:

• these terms;
• your Plan Receipt;
• the product or component coverage schedule linked on the Plan Receipt; and
• any state notice or amendment delivered with the Plan.

Your Plan Receipt identifies the covered item, order number, SKU, Plan type, Plan price, coverage start date, coverage end date, and contract version. A Product Replacement Plan also states its benefit limit. A Component Replacement Plan states that approved component replacements are unlimited during the coverage period. If these terms conflict with a required state amendment, the state amendment controls.

The contract version delivered when you buy the Plan controls. We will not reduce coverage on a purchased Plan by changing a website page later.

3. Plans available

Product Replacement Plan

This Plan covers the eligible general product identified on the Plan Receipt. It provides up to one approved whole-product replacement during the coverage period.

Component Replacement Plan

This Plan covers the eligible electronic kit identified on the Plan Receipt. It covers only the functional components listed in that kit's coverage schedule. It provides unlimited approved component replacements during the coverage period. There is no preset limit on the number of approved claims, replacement shipments, or total retail value of covered components.

4. Who and what is eligible

You must be at least 18 years old and buy the covered item directly from ProTechTrader. The item must be an eligible SKU and the delivery address must be in a state where we offer the Plan.

The Plan covers only the exact item or kit identified by order number and SKU on the Plan Receipt. It does not cover another unit, even if the other unit is the same model.

The Plan is for the original purchaser's own use. It is not available for products bought for resale, rental, or export. The Plan is not transferable unless applicable law requires transfer rights.

If we issue a Plan for an ineligible item or location, we may cancel it and refund the Plan price, less any claim benefit already provided where the law permits that deduction.

5. When the Plan may be purchased

You may buy the Plan when you buy the covered item.

If you actively decline the Plan at checkout, ProTechTrader may send you one email offering another chance to buy it. That offer expires 30 calendar days after confirmed delivery of the covered item. Before a late purchase, you must confirm that the item is working, has no known defect or damage, and has not already had an event that may lead to a claim.

A false statement that is material to coverage may result in cancellation or claim denial, subject to applicable law.

6. Coverage period

For a Plan bought with the covered item, coverage starts at 12:01 a.m. local time on the 31st calendar day after confirmed delivery.

For a Plan bought after delivery, coverage starts at 12:01 a.m. local time on the later of:

• the 31st calendar day after confirmed delivery; or
• the eighth calendar day after the Plan purchase.

The full 12-month or 24-month term shown on the Plan Receipt runs from the coverage start date. Coverage ends at 11:59 p.m. local time on the stated coverage end date. A Product Replacement Plan may end earlier when its one replacement or maximum benefit is provided. Either Plan may end earlier if it is properly canceled.

Any problem that started, was known, or was reasonably discoverable before Plan purchase or before the coverage start date is not covered. Problems during the first 30 days after delivery remain subject to the return policy or warranty that came with the item.

7. What is covered

A covered failure is a verified loss of essential mechanical or electrical function that:

• first occurs during the coverage period;
• results from a defect in materials or workmanship, or from normal use within the published specifications;
• affects the covered product or a component listed in the kit's coverage schedule; and
• is not caused by an excluded event or condition.

Normal wear by itself is not covered unless it causes a covered functional failure and the affected part is not a consumable or limited-life item.

8. What ProTechTrader will provide

For an approved claim, ProTechTrader will provide the same item or component when reasonably available. If the same item is unavailable, we may provide a new or refurbished replacement with materially comparable function and specifications.

There is no deductible. We will not charge you for an approved replacement item or component or for standard shipping to an eligible address in the United States. Expedited shipping, installation, removal, assembly, teardown, diagnosis by another company, and requested upgrades are not included.

Replacement items may differ in brand, color, cosmetic appearance, packaging, or revision when those differences do not materially reduce the covered function.

If no safe and functionally comparable replacement is reasonably available, ProTechTrader may, where allowed by law, provide store credit or a refund. For a Product Replacement Plan, the amount will not exceed the unused Product Plan benefit. For a Component Replacement Plan, the amount will equal the current ProTechTrader selling price of the approved covered component, or the closest functionally comparable component if the original is no longer sold. This alternate remedy fulfills that claim only. It does not end an active Component Replacement Plan.

9. Product Replacement Plan limit

The Product Replacement Plan provides no more than one approved whole-product replacement.

The maximum total benefit is the original net purchase price of the covered product, excluding tax, shipping, discounts allocated to other items, and the Plan price. When we provide one whole-product replacement or pay the maximum benefit, the Plan is fulfilled and coverage ends.

10. Unlimited Component Replacement Plan benefit

The Component Replacement Plan provides unlimited approved replacements of covered components during the coverage period. There is no preset claim-count, shipment-count, or aggregate-dollar limit.

"Unlimited" does not mean unlimited parts on request. Each replacement requires a separate covered failure that ProTechTrader verifies under these terms. A claim may replace only the covered component and quantity that failed. The Plan does not provide spare parts, upgrades, inventory, or replacements for parts that still work.

Related parts from one reported failure may be grouped into one shipment. A replacement component remains covered for another covered failure through the original Plan end date. Receiving a replacement does not restart or extend the coverage period.

ProTechTrader may require the failed component to be returned at our expense. Repeated failures may receive additional diagnostic review, but a prior approved claim is not by itself a reason to deny a later covered claim.

11. What is not covered

The Plan does not cover:

• a condition that existed before Plan purchase or before coverage started;
• a problem first reported or reasonably discoverable during the first 30 days after delivery;
• a failure covered by a recall, return policy, included seller or manufacturer warranty, supplier remedy, payment-card benefit, insurance policy, or another service contract;
• accidental damage, dropping, impact, crushing, liquid contact, fire, flood, lightning, corrosion, contamination, infestation, improper storage, or transit damage;
• loss, theft, disappearance, fraud, intentional damage, abuse, neglect, or failure to perform required basic care;
• power surge or use with an incorrect, defective, or out-of-specification power source;
• assembly error, miswiring, reverse polarity, overvoltage, overcurrent, improper grounding, inadequate cooling, electrostatic discharge, excessive soldering heat, incorrect firmware, or use outside published specifications;
• unauthorized modification or a repair attempt that caused or increased the failure;
• cosmetic damage that does not affect function, including scratches, dents, discoloration, labels, packaging, and finish;
• consumables or limited-life supplies, including batteries, fuses, bulbs, wire, solder, adhesive, tape, filters, ink, media, and connectors consumed during assembly, unless the coverage schedule lists the item as covered;
• accessories, tools, displays, cables, adapters, mounts, cases, samples, or bonus items that the coverage schedule does not list as covered;
• software, firmware configuration, accounts, passwords, licenses, data loss, data recovery, cybersecurity events, or compatibility issues not caused by a covered hardware failure;
• preventive maintenance, cleaning, calibration, installation, removal, assembly, teardown, or labor charges;
• damage to another product, property, or person; or
• lost time, lost income, lost profit, substitute equipment cost, or another indirect or consequential loss, to the extent the law allows this limitation.

We will not deny a claim merely because an unrelated modification exists. The modification or excluded event must have caused or materially contributed to the claimed failure when applicable law requires that connection.

12. How to file a claim

File a claim at https://www.protechtrader.com/replacement-plans/claims, email cs@protechtrader.com, or call (717) 746-8324. Report the failure within 30 days after you discover it and before you repair, replace, alter, or discard the item.

Provide:

• your order number and Plan ID;
• the covered item's identity;
• when the problem began and what stopped working;
• reasonable photos or a short video when requested; and
• results from safe diagnostic steps we request.

We will not ask you to perform a test that creates an electrical, fire, privacy, or personal-safety risk.

Keep the failed product or component until we decide the claim. We may require its return and will provide a prepaid standard-shipping label. You must package a required return with reasonable care and ship it within 15 calendar days after receiving the label.

13. Claim review and timing

We will acknowledge a claim within two business days. If information is missing, we will tell you what we reasonably need. After receiving the required information, we will approve the claim or send a written denial that identifies the contract reason within five business days, unless more time is reasonably needed for inspection, fraud review, parts research, or a delay outside our control.

For an approved claim, we will normally ship an in-stock replacement within three business days. Backordered, discontinued, restricted, unsafe, or recalled items may take longer or require the alternate remedy in Section 8.

An immaterial paperwork mistake will not by itself cause denial where applicable law prohibits that result.

14. No duplicate recovery

This Plan does not provide a second payment or replacement for a loss already covered by a recall, return, included warranty, insurance policy, payment-card benefit, supplier remedy, or another service contract. You must tell us about other available coverage. We may seek recovery from a responsible third party where the law permits, without reducing rights the law does not allow you to waive.

15. Cancellation and refunds

You may cancel the Plan within 30 days after receiving the contract and receive a full refund of the Plan price if no claim benefit has been provided.

After 30 days, you may cancel and receive a pro rata refund based on the unused days in the Plan term, less the value of claim benefits already provided, but only to the extent that deduction is allowed by law. ProTechTrader will not charge a cancellation fee.

We may cancel the Plan only for nonpayment, a material false statement, fraud, a substantial breach of your duties, or another reason allowed by law. We will provide any notice and refund required by law.

If ProTechTrader stops selling new Plans, existing purchased Plans remain in force according to their terms unless lawfully canceled with the required refund.

State cancellation periods, refund calculations, penalties, and notices control when they provide you greater rights or impose different requirements.

16. Your duties

You must:

• use and assemble the covered item according to its instructions and published specifications;
• take reasonable steps to prevent further damage after a failure;
• keep the covered item, Plan Receipt, and relevant order information;
• cooperate with safe and reasonable diagnostic requests;
• return a failed item or component when we provide a prepaid label and require its return; and
• keep your contact information current.

Failure to perform a duty affects coverage only when the failure is material to the claim or our ability to evaluate it, subject to applicable law.

17. Returns, refunds, chargebacks, and transfer

If the covered item is returned for a full product-price refund, the Plan will be canceled and its price refunded as required by law, less any permitted claim-benefit deduction.

Coverage ends if the item is sold, transferred, exported, refunded, or charged back, unless applicable law requires a different result. A replacement item or component we provide remains covered only until the original Plan end date. Product Plan limits remain unchanged. Component replacements remain unlimited for verified covered failures through that date.

18. Privacy and records

We use claim information to identify the contract, evaluate the failure, prevent fraud, send replacements, keep financial and legal records, and improve product quality. Our privacy policy at https://www.protechtrader.com/privacy-policy explains our practices and retention periods.

We do not need your payment credentials or unrelated device data to decide a claim.

We keep an issued copy of the Plan Receipt, terms, coverage schedule, consent record, and later Plan events. These records establish which contract version applies and, for a Product Replacement Plan, the remaining benefit. Component claim history does not create a numerical claim limit.

19. Limits and legal rights

Our maximum obligation under a Product Replacement Plan is the limit stated in Section 9 and on the Plan Receipt. The Component Replacement Plan has no preset limit on the number or total retail value of approved covered-component replacements during the coverage period. All exclusions, claim requirements, covered-component schedules, and term dates still apply.

Nothing in this contract excludes a right, remedy, warranty, or liability that applicable law does not allow us to exclude. You may have additional rights that vary by state.

This contract does not require arbitration, waive class-action rights, shorten a legal limitations period, or select a court or governing law.

20. Contact and complaints

Plan provider and administrator: ProTechTrader.com

Mailing address: Erial Rd & 5th Ave, Clementon, NJ 08021

Claims: https://www.protechtrader.com/replacement-plans/claims, cs@protechtrader.com, (717) 746-8324

Cancellations: https://www.protechtrader.com/Contact-Us, cs@protechtrader.com, (717) 746-8324

Customer service and complaints: cs@protechtrader.com, (717) 746-8324

Required state regulator or complaint contacts will appear in the state notice delivered with the Plan when required.