Shipping and Return Policy

Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned.  Your must return the item within 14 days of your purchase.

Please email Sales@ProTechTrader.com to request a return and we will give you approval and return shipping address.  Return shipping labels are not provided or paid for by ProTechTrader.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


 

Shipping Policy

Turnaround

Orders are shipped Monday - Friday 7am - 3pm excluding holidays. 

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order will be displayed before the final checkout page.  You will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Customer Certified!

At ProTechTrader our goal is to deliver great products at great prices and our priority is out of this world customer service. Being customer certified means ProTechTrader has a rating of satisfactory or better on all twelve quality rating dimensions of service that are evaluated from the post sale surveys. Be sure to let us know how we are doing by completing a survey after your next purchase on ProTechTrader!

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Customer Questions